Service
Automation backed by real people.
The best benefits technology still needs people behind it. Effortless pairs its platform with in-house Canadian benefits specialists, so when a question comes up that software can't answer, a real person does. Not a chatbot. Not a ticket in a queue. A specialist who knows your plan and picks up where the automation leaves off.
Off your desk
An extension of your team.
Benefits administration generates questions all day long, and most of them used to land on the plan administrator's desk. Effortless takes them off it. Your employees reach our specialists directly, through enrollment, life events, and everyday coverage questions, so you are no longer the first and only line of support.
Including the questions you'd rather not handle. Fielding confidential employee health questions is an awkward position for any HR team. Redirect those inquiries to our specialists, where they are handled with the discretion they deserve.
The support staff for Effortless Admin is probably the most helpful and friendly team I have ever worked with.
14-second average initial response
How to reach us
Reach us the way that suits you.
Support should be convenient, not another process to manage. Our team is available by phone, email, and live chat, and the platform's self-service resources are there around the clock.
Phone
Talk it through with a specialist who knows your plan.
Send it over and get a considered answer back.
Live chat
Built into every workflow, for employees and administrators.
Self-service
Platform resources available around the clock.
Live chat is built into every workflow, including every employee self-serve process, so help is always one click away. When an employee opens a chat, a real specialist answers, sees exactly where they are in the process, and helps them through it.
The team
Specialists in your corner.
Our service team members hold their Group Benefits Associate (GBA) designations or are actively working toward them, and their only focus is Canadian group benefits. Benefits can be complicated, and questions come up that don't have obvious answers. When they do, our specialists are there to work through them with you and your people, navigating each question all the way to resolution. We explain things clearly, and we never make anyone feel small for asking.
This is what we mean by automation backed by real people. The platform handles the routine so nothing falls through the cracks, and our specialists handle everything that needs a human. Together, they are the reason administration finally feels effortless.
GBA designated
Group Benefits Associate designations held or in progress, across the service team.
In-house and Canadian
Years in Canadian group benefits, on our team, not outsourced.
Bilingual chat, one click away
Built into every workflow, for employees and administrators alike.
Keep exploring
More of the platform.
- Overview One enrollment, one bill, one integration. See how it works
- HR & payroll integration Your HR stack, connected once. See how it works
- Flex administration Flex, without the headache. See how it works
- Billing & reconciliation One bill. No reconciliation. See how it works
- Compliance automation Compliance that never sleeps. See how it works
Meet the platform your team will actually enjoy using.
See how Effortless combines the software and the specialists into one experience. Book a live demo and we will show you how it works for a program like yours.